2019 Board Elections

The board of the Association for Conversational Interaction Design (ACIxD) is preparing for the annual election of new board members.

Five seats are up for re-election. The current members whose terms are complete are; Helen Vanscoy (PTP), Mark Smolensky (AT&T), Deborah Rapsinski, Kristie Goss (Concentrix), and Shelley Moore (Verizon). Members who have a year left to serve are; Crispin Reedy (Versay), Amy Goodwin (Verizon), and Jamey White (Concentrix).
Any number of candidates may run. You can nominate yourself or someone else (we definitely encourage self-nomination — if nominating someone else, please first make sure they’ve agreed to serve if elected).
If you would like to run for the board in this election, please email contact@acixd.org by Friday February 22nd. In that email, please include a brief statement about your candidacy, which we will publish to members in the election. Please limit statements to 500 words or less.
After the election, the board will determine its officers (President, Secretary, Treasurer, etc.). In terms of time commitment, the board meets by phone once every month, with additional meetings called as necessary (mostly around SpeechTek for preparation). Apart from this, the workload varies, depending on current ACIxD activities. Some weeks as little as 1 hour is required; at other times, 5 or more hours/week may be required.
Elections will be conducted via on-line ballot, starting March 4th, ending March 11th.

Candidates must be current voting members of ACIxD. If you’re not a member and want to participate in the election, just join at the Professional level. If you have any questions about your membership status for the election, just contact us at contact@acixd.org.
Thank you very much, and we look forward to hearing from you!

ACIxD 2019 Election Committee

AVIxD Is Getting A New Name! We are now ACIxD

The Association for Voice Interaction Design, AVIxD, will be changing its name to the Association for Conversational Interaction Design, known as ACIxD.

“‘Conversational’ is really the prevailing term that’s now being used to describe our industry,” said Helen Van Scoy, a long-time ACIxD board member. “We wanted to use an umbrella term that covers all types of human-computer word-based interactions, including chat, text, smart speakers, and so on.”

Over the past few years, personal assistants such as Siri and Google Home have pushed conversational design to the forefront of the industry. As they become ubiquitous, users’ expectations of speech recognition have skyrocketed, regardless of channel. We are user experience designers, and our new name reflects that we are excited to promote conversational strategies, no matter where those conversations occur.

Please join us as we migrate over to our new homes online:





Linked In:
ACIxD – Association for Conversational Interaction Design



Brown Bags!



Hello Everyone,

Brown Bags are back and we have several lined up.  We hope you can join us!


Tue, October 09, 2018  12:00 AM – 1:00 PM CDT

Modeling Conversation for Chatbots with Mike McTear

The major intelligent agent platforms have converged on terminology involving intent identification and entity extraction, yet use different conversational models to describe behavior. Learn how these conversational models differ and which go beyond hard-coded conversation flows of “happy path” dialogues to model conversational phenomena such as follow-up questions, changes of topic, out-of-scope utterances, and other types of edge case. What are the desiderata for intelligent conversational agents?

Here’s the Eventbrite Link:  https://www.eventbrite.com/e/modeling-conversation-for-chatbots-tickets-45444298119?aff=ebapi




Past Events:

Tue, June 5, 2018 12:00 PM – 1:00 PM CDT

Integrating Speech with Intelligent Services with Dr. Deborah Dahl

We are currently experiencing an explosion of sophisticated, cloud-based intelligent services. There are several well-known speech and natural language services, but other cognitive technologies are fast becoming available as cloud services. These include face recognition, emotion recognition, translation, and gesture recognition. This talk describes the available services, discusses how to integrate them with speech technologies, and reviews a number of ideas for new applications based on the combination of speech with other intelligent services.

Here’s the Eventbrite Link: https://www.eventbrite.com/e/integrating-speech-with-intelligent-services-tickets-45351046200


Tue, July 10, 2018 12:00 PM – 1:00 PM CDT

Redefining the Role of the IVR (Is It Time To Toss Yours Out?) with David Attwater

We look at how digital transformation is affecting call centers and how speech technology is helping to meet the new needs that are emerging. We cover key issues such as the following: Who still calls enterprises and why? Is self-service in the IVR going away and if not, why not? Why are greater and greater demands being placed on natural language in the IVR?

Here’s the Eventbrite Link: https://www.eventbrite.com/e/redefining-the-role-of-the-ivr-is-it-time-to-toss-yours-out-tickets-45453235852


Tue, August 7, 2018 12:00 PM – 1:00 PM CDT

What Makes a Customer Experience Designer? with Kristie Flenord

Finding the perfect fit for an open position is not always easy. We touch on suggested educational backgrounds, as well as sample job positions to help employers and interviewees alike fill a customer experience designer position. This is an interactive session where feedback from the audience is welcome, so come prepared to participate!

Here’s the Eventbrite Link: https://www.eventbrite.com/e/what-makes-a-customer-experience-designer-tickets-45453555809

Tue, September 11, 2018  11:00 AM – 12:00 PM CDT


Multidimensional Localization: Talking, Texting, & Chatting in China with Martha Senturia

The potential for accidental blunders skyrockets with the advent of new modes of customer interaction and the globalization of corporate-customer conversations. It’s not enough to speak the target language and translate; it’s essential to understand the cultural trends, the technological conditions, the channel-specific conversational conventions, and more in the user’s region. We review challenges with designing customer interactions in Mainland China ranging from telecom expenses, character limitations, keyboard logistics, emojis and text shorthands to visual design and efficiency.

Here’s the Eventbrite Link: https://www.eventbrite.com/e/multidimensional-localization-talking-texting-chatting-in-china-tickets-45352366148



AVIxD Open Roundtable Series

The AVIxD Open Roundtable Series is an unscripted virtual forum for voice interaction design practitioners to get together and discuss topics of relevance to voice interaction design, such a best practices and industry trends.  Since voice interaction design is a rapidly changing field and voice designers may be the only one of their kind in their organization, the Open Roundtable offers a unique forum for designers to meet up and discuss current topics, as chosen by a subject matter expert panel.  Each Round Table will consist of  45 minutes discussion of the chosen topic, followed by 15 minutes of Q&A. 

June – VUI Design Tools and Design Deliverables
July – User Research Tools – card sorts, walk throughs, tree sorts
August – Hiring / Training discussion  (follow up of the brown bag)
September – Better Usability Reports
October – Tuning:  Convincing Clients it is Excellent
November – Adjusting the Output of Text to Speech Voices

To register for any of the AVIxD Open Roundtable series, go to our EventBrite page at:

There is no fee for attending but please support AVIxD by joining us today!  Visit http://avixd.org/membership/ to find out more.

AVIxD Virtual Membership Summit

AVIxD Virtual Membership Summit Friday, May 4, 2018 from 12:00 PM to 1:00 PM (CDT)

All interested AVIxD members are invited to this open forum meeting to discuss growing the organization, how people can get involved, and the projects that we are doing now, as well as future projects!

We need YOU!  Looking for more involved people at all levels. Many hands make light work!


-Increasing AVIxD membership – growing the pipeline from “occasional member” to “involved member” to “board.”


  • Current projects
  • Possibilities for new projects

-Name and branding:  “Conversational”?

-Open forum for discussion – other topics


RSVP to in EventBrite get the link to the Zoom meeting.

Here’s the link:  https://www.eventbrite.com/e/avixd-virtual-membership-summit-tickets-45065952477