Brown Bags are back and we have several lined up. We hope you can join us!
Tue, September 11, 2018 11:00 AM – 12:00 PM CDT
Multidimensional Localization: Talking, Texting, & Chatting in China with Martha Senturia
The potential for accidental blunders skyrockets with the advent of new modes of customer interaction and the globalization of corporate-customer conversations. It’s not enough to speak the target language and translate; it’s essential to understand the cultural trends, the technological conditions, the channel-specific conversational conventions, and more in the user’s region. We review challenges with designing customer interactions in Mainland China ranging from telecom expenses, character limitations, keyboard logistics, emojis and text shorthands to visual design and efficiency.
Here’s the Eventbrite Link: https://www.eventbrite.com/e/multidimensional-localization-talking-texting-chatting-in-china-tickets-45352366148
Tue, October 09, 2018 12:00 AM – 1:00 PM CDT
Modeling Conversation for Chatbots with Mike McTear
The major intelligent agent platforms have converged on terminology involving intent identification and entity extraction, yet use different conversational models to describe behavior. Learn how these conversational models differ and which go beyond hard-coded conversation flows of “happy path” dialogues to model conversational phenomena such as follow-up questions, changes of topic, out-of-scope utterances, and other types of edge case. What are the desiderata for intelligent conversational agents?
Here’s the Eventbrite Link: https://www.eventbrite.com/e/modeling-conversation-for-chatbots-tickets-45444298119?aff=ebapi
Tue, June 5, 2018 12:00 PM – 1:00 PM CDT
Integrating Speech with Intelligent Services with Dr. Deborah Dahl
We are currently experiencing an explosion of sophisticated, cloud-based intelligent services. There are several well-known speech and natural language services, but other cognitive technologies are fast becoming available as cloud services. These include face recognition, emotion recognition, translation, and gesture recognition. This talk describes the available services, discusses how to integrate them with speech technologies, and reviews a number of ideas for new applications based on the combination of speech with other intelligent services.
Here’s the Eventbrite Link: https://www.eventbrite.com/e/integrating-speech-with-intelligent-services-tickets-45351046200
Tue, July 10, 2018 12:00 PM – 1:00 PM CDT
Redefining the Role of the IVR (Is It Time To Toss Yours Out?) with David Attwater
We look at how digital transformation is affecting call centers and how speech technology is helping to meet the new needs that are emerging. We cover key issues such as the following: Who still calls enterprises and why? Is self-service in the IVR going away and if not, why not? Why are greater and greater demands being placed on natural language in the IVR?
Here’s the Eventbrite Link: https://www.eventbrite.com/e/redefining-the-role-of-the-ivr-is-it-time-to-toss-yours-out-tickets-45453235852
Tue, August 7, 2018 12:00 PM – 1:00 PM CDT
What Makes a Customer Experience Designer? with Kristie Flenord
Finding the perfect fit for an open position is not always easy. We touch on suggested educational backgrounds, as well as sample job positions to help employers and interviewees alike fill a customer experience designer position. This is an interactive session where feedback from the audience is welcome, so come prepared to participate!
Here’s the Eventbrite Link: https://www.eventbrite.com/e/what-makes-a-customer-experience-designer-tickets-45453555809